At Oaklyn Room, your satisfaction is our priority. If you are not fully satisfied with your purchase, please review our return and refund policy below.
Eligibility for Returns
You may request a return if:
The item is defective or damaged upon delivery
You received the wrong item
The item is unused, in its original condition, and in original packaging
Return Request Timeline
To be eligible for a return, you must contact us within 7 days of receiving your order.
How to Request a Return
To initiate a return, please email us at [email protected] with the following details:
Order number
Reason for return
Clear photos of the item (in case of damage or defect)
Our team will review your request and respond with further instructions.
Return Shipping
The customer is responsible for return shipping unless the item was delivered damaged, defective, or incorrect.
All returned items must be sent back in secure packaging to avoid further damage.
Refunds
As we only offer cash on delivery.
Non-Returnable Items
The following items are not eligible for return:
Used or damaged products due to customer handling
Items returned without original packaging
Clearance or final sale items
Damaged or Defective Items
If your order arrives damaged or defective, please notify us within 48 hours of delivery with photo evidence.
Contact Us
For any questions or concerns related to returns and refunds, please contact us at:
[email protected]